1312 Londontown Boulevard
Eldersburg, MD 21784
I wouldn't normally write about Chili's. It's not fancy. It's not unique. It's just different meats covered in melted cheeses and bacon. Nothing more. But this is a my forum to write about eating at restaurants. And when you have an absolutely crappy experience, it deserves to be written about.
Some background to add emotion to the whole situation - in October my 3 year old daughter was diagnosed with leukemia. My wife had to quit working, so we had a sizable loss of income. We have wonderful friends and family and many gave us gift cards to restaurants that we could use when we didn't have time to cook a meal or just needed to get out.
I hadn't gotten anything out of the freezer for dinner tonight, so I convinced my wife that this was a good opportunity to use our Chili's cards. My wife placed an order online. Chili's has a 2 for $20 special - an appetizer and 2 entres for $20. We got the Texas Cheese Fries, she got the Southwestern Quesadillas with Bacon and Ranch and I got the Jalapeno Chicken Quesadillas (all 3 covered in cheese and bacon). We also ordered the Cheese Quesadillas for my son. She submitted the order. It came to $26.07. It said it would be ready at 6:44pm, which was 15 minutes from when we placed it.
Living 15 minutes away, I left immediately. When I got there the place was packed. There were several people ahead of me in the carry-out line. Once I got up to the counter she gave me my total and I paid - $25 on the gift card and I gave her a buck seven.
We waited for a while, but that was expected given how many people were there to eat. We finally got our food at 7:04pm. I'm not going to complain about that. It was busy. I get it.
When I got home 15 minutes later, I realized that the Jalapeno Chicken Quesadillas were not in the bag. Shame on me for not checking before I left. I called the restaurant, she seemed confused, but said to return and I could get the missing part of me meal.
When I got there she said that I never ordered the Jalapeno Chicken Quesadillas. She then showed me an itemized receipt that just showed "2 for $20 on one line and the Kids Cheese Quesadillas" on the other. "See?", she said. "You didn't order the Jalapeno Chicken Quesadillas."
I couldn't believe what I was hearing. This doesn't even freakin' make sense. First of all - she was blaming me for not ordering the quesadillas, but then she was inaccurately telling me that the itemized receipt showed I didn't order it. It didn't show anything except that we ordered the 2 for $20 deal! Okay, whatever. She reordered the quesadillas and I waited another 10 minutes or so for them.
I finally got home (it was now 7:48 - more than an hour and 15 minutes after I had originally placed my order). After I ate my meal, I went back to their website and tried to reorder the 2 for $20 deal without including the 2nd meal. It's impossible. You MUST select 2 items. Therefore, there is a flaw somewhere. Either Chili's got it wrong or the error was between the seat and the keyboard.
So in summary, I am less inclined to revisit Chili's in the future. Unfortunately, we still have $30 in gift cards to there. Perhaps I could give them as presents and let someone else deal with the grief that they deliver. By the way, the food was decent. No complaints on the taste.
January 22, 2011